have a quick question?
There might be an answer.
There are times when I won’t be able to answer queries immediately as I am working a busy schedule. To make things easier, I have compiled the most commonly asked questions that I receive from people. If you can’t find your question in the list below, feel free to send a message and I will answer it within 48 hours.
Marketing is focused on data results and although I can encompass this in some form, I do not focus our work on data. My service focuses on driving regular and engaging content that will be valuable for your brand which will still help with your marketing. If you need a strategy for your business, we recommend discussing this with one of my partnered business strategists.
If you aren’t an ongoing customer, I always advise to allow for 2-5 business days before receiving a first draft but bigger projects may need at least 10 business days. It may also take 1-3 business days for amendments and 3-7 business days for bigger projects. You can read the Terms of Service for a better idea.
If you have a creative brief, then that’s perfect to start off with. If you don’t have one, then the basic things we would need are:
- Details about your branding including your logos preferably in vector format.
- What is the design for?
- Who is it targeting?
- What precisely does it need to say?
- Any other technical specifications from the platform you intend it for. ie. Instagram post needs 1080×1080 designs.
Yes of course! It will require you to pay the whole amount upfront.
The price may also doubled as I bring it ahead of schedule and inconvenience other clients. I recommend that you also download WhatsApp or Telegram so that we can collaborate and receive feedback quicker.
These files are vector files and will only open with a design software like Adobe Illustrator. SVG can open with an internet browser. They are provided for certain designs where you will need it resized larger or smaller. Vector files allow this to be done without going blurry or pixelated.
PNG files have a transparency which means there are parts of the image that don’t have any colour information (not even white or black). A white image with transparency will show up with either a white-looking or black-looking background because the computer/phone attempts to show it to you in a preview. This does not mean it is just a white box. If you can’t see it, try opening the image in photoshop or an image editor. Our team will often provide a JPG version with the same name to the PNG file so that you can preview white PNGs.
Drafts are only previews of the final work. We provide the draft to gain your feedback first but the final item will be provided in the correct size and resolution.
I am online-based but currently reside in Loganholme, QLD. I can come to you if you are anywhere in Brisbane, Gold Coast, Ipswich, and even Sunshine Coast. Otherwise, feel free to email on hello@e-studios.com.au or give a call on 0435 340 403. If I don’t catch your call, please leave a voicemail so I can tell that you want a call back. This separates you from the spam calls.
I cancel the services for a few reasons:
- You have an outstanding invoice
- You were abusive or putting our team in uncomfortable or unsafe situations
- You have no marketing plan/goal set that there is nothing for the design to work with
- You were requesting services outside of the scope
A vector illustration provides you with a file that can be resized by printers and designers to print onto anything you wish while a standard portrait is just an image that is 1080 x 1080 pixels (The standard size for a post on instagram).
Yes, this is possible. However, this has to be included in the agreed services you discussed with me. You will also need to have administrator permission and haven’t already engaged another website designer to do the work or advise the website developer about working with me. I cannot help you if you have a third-party website developer who will not co-operate with me! You will need to provide them with clear instructions or I will cancel the service.
Yes, when I create logos, I usually create a version of your logo that would fit in an email signature. I do not recommend having an image-only signature. This is because many email providers block images and you would still want the text version of your email. I also cannot setup your email signature for you as this is an IT problem on your end and has nothing to do with design.
Canva is a tool provided so that you do not need a designer. We do not design in Canva but we can send you a PDF file so you can upload it to Canva for yourself. We also cannot guarantee quality when you upload to Canva as this is not the professional tools we use to make our designs.
This is possible and I can do this for a set day-rate. However, this is subject to my schedule and availability so please contact me for details.
In the past, I have done this for some clients to assist with the workflow. However, many clients tend to abuse my assistance and treat me as a form of “assistant”. This is not my role and if I decide to assist you with file management, it will be billed at an hourly rate with a minimum charge of an hour. I will share designs to you via Google Drive and you may choose to download it and place it wherever you wish.
You should have considered your budget during the quote which has a 14 day period. However this still happens so you can ring and let the team know. We can set up a ZIP payment with you to make sure you don’t incur any of our late fees. We will always be considerate of situations, but please understand that we take late payments seriously and future work will need to be paid upfront if you wish to regain our business relationship.
Unfortunately this cannot be waived. Overdue invoices cost us valuable production time whenever we chase it up and the accounts have email reminders sent to you several times prior to the due date. You also agreed to these terms of engagement.
You can cancel the service prior to the commencement of the project but if the service has been completed, then you are required to pay. If you are an ongoing client, simply provide notice 7 days before the next month and the service can be cancelled. Some fees may apply.
There are only two reasons that we ask clients for full upfront payment. You either have a rush order or you have a history of late payments. Otherwise, a percentage deposit is a standard to get the project started. We don’t work for free!
The set price is based on average working times from past projects and offering a clear set of revisions means we can work together at a reasonable timeframe. Most clients don’t get to use all the revisions because of the quality of work provided. However, If you find that you meet the last revision and are still unhappy with the service, you can choose to continue and this will be charged at my hourly rate. Otherwise, we always will advise when we have come to the last revision and you are also free to wrap up the service.
Yes! We can service anywhere in the world. In fact, I even went to Thailand for one of my clients. The payment will have to be converted into Australian currency and may have a conversion fee upon payment, depending on your bank.
You will need to contact me directly and sign a separate contract. Ongoing clients are billed on a monthly basis and are subject to my availability and/or the availability of other designers that work with me.