Frequently Asked Questions (FAQ)
We know there are a few questions on your mind so we’ve answered some of them here for you. If you can’t find your question in the list below, feel free to send a message and we will answer it within 1-5 business days.
We are a company that is GST registered and keep up to date with the required licences and registrations. Our director have also been working with clients for a very long time and have recorded this data. The prices are based on previous data of the average workload of a project with 5 revisions and takes into account the 15+ years of experience.
This shows that you are 100% committed to what you are buying and that you have also read the Terms of Service.
You should have considered your budget during the quote which has a 14 day period. However this still happens so you can ring and let the team know. We can set up a ZIP payment with you to make sure you don’t incur any of our late fees. We will always be considerate of situations, but please understand that we take late payments seriously and future work will need to be paid upfront if you wish to regain our business relationship.
Unfortunately this cannot be waived. Overdue invoices cost us valuable production time whenever we chase it up and the accounts have email reminders sent to you several times prior to the due date. You also agreed to these terms of engagement.
You can cancel the service prior to the commencement of the project but if the service has been completed, then you are required to pay. If you are an ongoing client, simply provide notice 7 days before the next month and the service can be cancelled. Some fees may apply. Please read the Terms of Service or look at the Service Agreement that was provided to you.
We cancel the services for a few reasons:
- You have an outstanding invoice
- You were abusive
- You have no marketing plan/goal set that there is nothing for the design to work with
- You were requesting services outside of the scope
There are only two reasons that we ask clients for full upfront payment. You either have a rush order or you have a history of late payments. Otherwise, a percentage deposit is a standard to get the project started. We don’t work for free!
Marketing is focused on data results and although our team can encompass this in some form, we do not focus our work on data. Our service focuses on driving regular and engaging content that will be valuable for your brand which will still help with your marketing. If you need a strategy for your business, we recommend discussing this with one of our partnered business strategists.
If you aren’t an ongoing customer, we always advise to allow for 2-5 business days before receiving a first draft but bigger projects may need at least 10 business days. It may also take 1-3 business days for amendments and 3-7 business days for bigger projects. You can read the Terms of Service for a better idea.
If you have a creative brief, then that’s perfect to start off with. If you don’t have one, then the basic things we would need are:
- Details about your branding including your logos preferably in vector format.
- What is the design for?
- Who is it targeting?
- What precisely does it need to say?
- Any other technical specifications from the platform you intend it for. ie. Instagram post needs 1080×1080 designs.
Yes of course! It will require you to pay the whole amount upfront. (See the store)
The price may also double at the end as we bring it ahead of schedule and inconvenience other clients. We recommend that you also download whatsapp or telegram so that we can collaborate and receive feedback from you quicker.
These files are vector files and will only open with a design software like Adobe Illustrator. They are provided for certain designs where you will need it resized larger or smaller. Vector files allow this to be done without going blurry or pixelated.
PNG files have a transparency which means there are parts of the image that don’t have any colour information (not even white or black). A white image with transparency will show up with either a white-looking or black-looking background because the computer/phone attempts to show it to you in a preview. This does not mean it is just a white box. If you can’t see it, try opening the image in photoshop or an image editor. Our team will often provide a JPG version with the same name to the PNG file so that you can preview white PNGs.
A vector illustration provides you with a file that can be resized by printers and designers to print onto anything you wish while a standard portrait is just an image that is 1080 x 1080 pixels (The standard size for a post on instagram).
The prices displayed on this website were averages from previous work data we’ve collected. Most clients don’t get to use the five revisions because of the quality of work we provide. However, If you find that you meet the fifth revision and are still unhappy with the service, you can choose to continue and this will be charged at my hourly rate. Otherwise, we always will advise when we have come to the fifth revision and you are also free to wrap up the service.
Drafts are only previews of the final work. We provide the draft to gain your feedback first but the final item will be provided in the correct size and resolution.
Yes! We can service anywhere in the world. The payment will have to be converted into Australian currency and may have a conversion fee upon payment, depending on your bank.